Comments on: CompUSA is useless! http://langabi.name/blog/2006/12/29/compusa-is-useless Paul Cook's blog Thu, 09 Sep 2010 00:51:41 +0000 http://wordpress.org/?v=2.6.2 By: mike http://langabi.name/blog/2006/12/29/compusa-is-useless#comment-9790 mike Sat, 12 Jan 2008 05:46:51 +0000 http://langabi.name/blog/2006/12/29/compusa-is-useless#comment-9790 I bought a lap-top from the one and only (comp(not)usa), I never claimed to be dumb, but I was when I bought the extended warranty(for $249.00). The hinge on one side of the screen broke, so I call the warranty co. were one is to call so you can send them the computer, after sending it to them some lady by the name of Kathy Hoblit sent me a E-mail stating that there are certain types of damage that we don’t cover,(like I threw my lap top out the window going down the freeway. I guess I should of went to Tijuana Mexico and spent the $249.00 on some (HOOKERS) ad least I WOULD HAVE GOTTEN MY MONEYS WORTH, who knows I might have ran into to Kathy (HO)blit I bought a lap-top from the one and only (comp(not)usa), I never claimed to be dumb, but I was when I bought the extended warranty(for $249.00).
The hinge on one side of the screen broke, so I call the warranty co. were one is to call so you can send them the computer, after sending it to them some lady by the name of Kathy Hoblit sent me a E-mail stating that there are certain types of damage that we don’t cover,(like I threw my lap top out the window going down the freeway. I guess I should of went to Tijuana Mexico and spent the $249.00 on some (HOOKERS) ad least I WOULD HAVE GOTTEN MY MONEYS WORTH, who knows I might have ran into to Kathy (HO)blit

]]> By: lobbyd http://langabi.name/blog/2006/12/29/compusa-is-useless#comment-8684 lobbyd Sat, 21 Apr 2007 00:41:20 +0000 http://langabi.name/blog/2006/12/29/compusa-is-useless#comment-8684 Comp USA is horrible. I only wish I had seen these posts earlier. I went to their Rockville, MD store not realizing there was a going out of business "sale". I bought a printer, at what I thought was a good price, until I went across the street to Office Depot and saw the same item for $100 less! Of course, CompUSA would do nothing about it, claiming they were owned by liquidators. However, all the employees had CompUSA nametags and shirts. So, I decided to help them lose a little money along with me. I went to every single person in that store, as well as many coming in, and told them to beware of the prices. They were not really discounted. Many thanked me and left empty handed! Comp USA is horrible. I only wish I had seen these posts earlier. I went to their Rockville, MD store not realizing there was a going out of business “sale”. I bought a printer, at what I thought was a good price, until I went across the street to Office Depot and saw the same item for $100 less! Of course, CompUSA would do nothing about it, claiming they were owned by liquidators. However, all the employees had CompUSA nametags and shirts. So, I decided to help them lose a little money along with me. I went to every single person in that store, as well as many coming in, and told them to beware of the prices. They were not really discounted. Many thanked me and left empty handed!

]]> By: matwilliams http://langabi.name/blog/2006/12/29/compusa-is-useless#comment-7555 matwilliams Sat, 10 Mar 2007 03:44:02 +0000 http://langabi.name/blog/2006/12/29/compusa-is-useless#comment-7555 CompUSA was great when they specialized in Computer only products. Although it's becoming ubiquitous, once they moved into consumer electronics and media, I think they began overwhelming both customer and employee alike. In my humble, they should have moved into the MAC-sphere 1st, giving customers the best of both, before they sold TV's and DVD players. That's what Best Buy and Circuit City is for. These chains don't sell computers and related parts en masse the way CompUSA does. They carved a niche as a tech geeks' paradise and knowledge center for tech newbies. They lost it when they started selling TVs. Customers came in looking for solid tech advice, since that's what they were originally known for; however customers left feeling violated. Me included (and I've been in IT for 18 years). One last note regarding their store closing discounts: Mark up to mark down. You can get a 17" MacBOok Pro base from Macmall.com for $2644. Their 15" MacBook Pro base with discount: $2659.00. What a RIP! Great concept. Bad business model. Anyone remember Crazy Eddie? CompUSA was great when they specialized in Computer only products. Although it’s becoming ubiquitous, once they moved into consumer electronics and media, I think they began overwhelming both customer and employee alike. In my humble, they should have moved into the MAC-sphere 1st, giving customers the best of both, before they sold TV’s and DVD players. That’s what Best Buy and Circuit City is for. These chains don’t sell computers and related parts en masse the way CompUSA does. They carved a niche as a tech geeks’ paradise and knowledge center for tech newbies. They lost it when they started selling TVs. Customers came in looking for solid tech advice, since that’s what they were originally known for; however customers left feeling violated. Me included (and I’ve been in IT for 18 years). One last note regarding their store closing discounts: Mark up to mark down. You can get a 17″ MacBOok Pro base from Macmall.com for $2644. Their 15″ MacBook Pro base with discount: $2659.00. What a RIP! Great concept. Bad business model. Anyone remember Crazy Eddie?

]]> By: Adam http://langabi.name/blog/2006/12/29/compusa-is-useless#comment-7409 Adam Thu, 01 Mar 2007 18:55:36 +0000 http://langabi.name/blog/2006/12/29/compusa-is-useless#comment-7409 Apparently, most of America agrees with you, Paul. CompUSSR is planning to close more than half of its stores. Unfortunately, while I have oft been frustrated with CompUSA, this isn't the result I really want. I would rather have CompUSA stay open and make some improvements to the customer experience, rather than shut down, but it looks like they're taking the easy way out. As far as selection goes, CompUSA is better than any comparable store other than Fry's, and Fry's has its own large set of problems. No, If I need to buy computer parts and don't want to buy from Newegg, I typically go to CompUSA. Maybe I'll be lucky and the store in Monrovia will stay open. On the other hand, this might bring the opportunity to buy some heavily discounted merchandise! Apparently, most of America agrees with you, Paul. CompUSSR is planning to close more than half of its stores.

Unfortunately, while I have oft been frustrated with CompUSA, this isn’t the result I really want. I would rather have CompUSA stay open and make some improvements to the customer experience, rather than shut down, but it looks like they’re taking the easy way out. As far as selection goes, CompUSA is better than any comparable store other than Fry’s, and Fry’s has its own large set of problems. No, If I need to buy computer parts and don’t want to buy from Newegg, I typically go to CompUSA. Maybe I’ll be lucky and the store in Monrovia will stay open.

On the other hand, this might bring the opportunity to buy some heavily discounted merchandise!

]]> By: Anonymous http://langabi.name/blog/2006/12/29/compusa-is-useless#comment-6605 Anonymous Mon, 15 Jan 2007 13:11:21 +0000 http://langabi.name/blog/2006/12/29/compusa-is-useless#comment-6605 I just heard compusa does not pay thier employees retirment no matter how long they stay. I just heard compusa does not pay thier employees retirment no matter how long they stay.

]]> By: paulcook http://langabi.name/blog/2006/12/29/compusa-is-useless#comment-6367 paulcook Tue, 02 Jan 2007 17:21:44 +0000 http://langabi.name/blog/2006/12/29/compusa-is-useless#comment-6367 And happy New Year to you all too! I'm going to try to get in touch, hope I can get through! And happy New Year to you all too! I’m going to try to get in touch, hope I can get through!

]]> By: Cara http://langabi.name/blog/2006/12/29/compusa-is-useless#comment-6318 Cara Sat, 30 Dec 2006 16:57:10 +0000 http://langabi.name/blog/2006/12/29/compusa-is-useless#comment-6318 Hi Paul! We're having great fun at the South Coast with Chris & the family, even though things go much sloooowwwweeeer here :) Cruise was fantastic; hope you had a happy Christmas, and enjoy your New Year! Squeeze, Cara Hi Paul!

We’re having great fun at the South Coast with Chris & the family, even though things go much sloooowwwweeeer here :)

Cruise was fantastic; hope you had a happy Christmas, and enjoy your New Year!

Squeeze,
Cara

]]> By: Chris http://langabi.name/blog/2006/12/29/compusa-is-useless#comment-6317 Chris Sat, 30 Dec 2006 16:52:04 +0000 http://langabi.name/blog/2006/12/29/compusa-is-useless#comment-6317 My bad...the last line was supposed to read 'Regards, me', not 'Meaning'. Stupid autofill spelling function on my phone... My bad…the last line was supposed to read ‘Regards, me’, not ‘Meaning’. Stupid autofill spelling function on my phone…

]]> By: Chris http://langabi.name/blog/2006/12/29/compusa-is-useless#comment-6316 Chris Sat, 30 Dec 2006 16:49:45 +0000 http://langabi.name/blog/2006/12/29/compusa-is-useless#comment-6316 Sorry to hear of your woes, Bob. In truth, I've known for years that CompUSA is a load of crap, from pretty much everyone I know States-side. Do yourself a favour (or favor) & pretend they don't exist. They make Incredible Connection really seem incredible. Now, let loose those frustrations... Regards, Meaning Sorry to hear of your woes, Bob. In truth, I’ve known for years that CompUSA is a load of crap, from pretty much everyone I know States-side. Do yourself a favour (or favor) & pretend they don’t exist. They make Incredible Connection really seem incredible.

Now, let loose those frustrations…

Regards,
Meaning

]]> By: paulcook http://langabi.name/blog/2006/12/29/compusa-is-useless#comment-6284 paulcook Fri, 29 Dec 2006 20:26:55 +0000 http://langabi.name/blog/2006/12/29/compusa-is-useless#comment-6284 Wow. I should have read some reviews before even starting this doomed purchasing mission: see eg. <a href="http://www.resellerratings.com/store/CompUSA" rel="nofollow">this list of review</a>. The punchline: 0.67/10 for the last six months. Admittedly, there is a selection effect: poorly-served customers have a greater incentive to complain. But now I'm also more annoyed -- my own little piece of consumer activism will barely be visible amongst the flood of bad reviews. Wow. I should have read some reviews before even starting this doomed purchasing mission: see eg. this list of review. The punchline: 0.67/10 for the last six months. Admittedly, there is a selection effect: poorly-served customers have a greater incentive to complain.

But now I’m also more annoyed — my own little piece of consumer activism will barely be visible amongst the flood of bad reviews.

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